Privacy Policy

1. Introduction

FreshDrop Markets, LLC ("FreshDrop HTX," "we," "us," or "our") operates the website at https://shopfreshdrop.com and provides mobile grocery delivery services throughout the Houston, Texas metropolitan area. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services, including our SMS text messaging program.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and delivery location when you contact us or submit a form on our website.
• SMS Opt-In Data: Your mobile phone number and consent status when you opt into our SMS messaging program by texting FRESH to (346) 480-5999.
• Usage Data: Information about how you access and use our website, including your IP address, browser type, pages visited, and time spent on pages.
• Communications: Records of calls, texts, and emails you send to us for customer service or ordering purposes.

3. SMS Text Messaging Program

FreshDrop HTX operates an SMS messaging program. By texting FRESH to (346) 480-5999, you consent to receive recurring automated text messages from FreshDrop HTX, including promotions, truck schedule alerts, order updates, and customer care messages.

• Message frequency varies. Message and data rates may apply.
• To opt out: Reply STOP to any text message at any time.
• For help: Reply HELP or email [email protected].

Consent is not a condition of purchase. You may use our services without consenting to receive SMS messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared with any third parties.

4. How We Use Your Information

• Schedule and coordinate mobile grocery truck stops at your requested location
• Send SMS messages you have opted into receiving
• Respond to your inquiries and provide customer support
• Send promotional offers and updates (only if you have opted in)
• Improve our website and services
• Comply with applicable laws and regulations

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our business (e.g., SMS platform providers, scheduling software), subject to confidentiality agreements, or when required by law.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. SMS opt-in records are retained for a minimum of four years to comply with TCPA requirements. You may request deletion of your personal data at any time by contacting us at [email protected].

7. Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You may disable cookies through your browser settings, though this may affect certain features of the website.

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.

9. Your Rights

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications at any time by replying STOP

To exercise these rights, contact us at [email protected] or call (346) 480-5999.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last updated" date.

11. Contact Us